Refund policy
Refund Policy
Last updated: October 17, 2026
Every Drive Happy poster, framed poster and tee is made to order just for you. Because of that, we handle returns differently from a store that ships from shelf stock.
No returns for change of mind
We can't accept returns, exchanges or refunds for:
- Change of mind or buyer's remorse
- Ordering the wrong size, frame color or tee size
- Choosing a design or colorway you later decide doesn't suit the room
- Small color differences between your screen and the printed piece (every screen shows color a little differently)
Not sure about a size or frame? Email us before you order. We're happy to help.
Damaged, defective or misprinted? We'll make it right
We'll send a free reprint or give you a full refund if your item:
- Arrives damaged (for example a dented poster, cracked frame or broken glazing)
- Has a defect (a print flaw, frame defect, or a tee with a print or sewing fault)
- Is misprinted or isn't what you ordered (wrong design, size, colorway or frame color)
You won't need to send the item back.
How to report a problem
- Email us within 30 days of delivery.
- Include your order number and a short description of the issue.
- Attach at least one clear photo of the problem (and of the packaging if it arrived damaged).
We'll reply within 2 business days. Once your claim is approved, you choose a reprint or a refund to your original payment method.
If your package never arrives, contact us within 30 days of the estimated delivery date and we'll help track it down, then reprint or refund it if it's lost.
Multi-item orders
If only one item in your order has a problem, we'll fix that item. The rest of your order isn't affected.
Canceling an order
Need to cancel? Email us as soon as possible. If production hasn't started, we'll cancel and refund in full. Once your order is in production or has shipped, it can't be canceled, but the damage and defect coverage above still applies.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank or card issuer, they usually appear within 5–10 business days.
Contact
Drive Happy · Dana Point, California
Email: hello@drivehappy.club
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